🌟 Intermediate Commercial Lines CSR

Location: Markham, Ontario (Hybrid – 3 days in-office after training)

About the Company

Since 1985, our client has built a reputation as a trusted, full-service insurance brokerage—proudly Canadian, licensed coast-to-coast, and operating as a Lloyd’s Coverholder. Headquartered in Markham, they’re known for their dynamic team environment, industry expertise, and commitment to excellence.

They value people as much as performance—fostering a workplace where collaboration, growth, and innovation thrive. Employees are supported, appreciated, and empowered to make an impact every day.

About the Role

We’re looking for an Intermediate Commercial Lines Customer Service Representative who thrives on client relationships, problem-solving, and delivering top-tier service. This is your chance to join a forward-thinking brokerage where you’ll manage a solid portfolio of commercial clients and play a key role in supporting producers and growing accounts.

What You’ll Do

• Manage day-to-day servicing for commercial accounts — from renewals and endorsements to certificates and policy changes.

• Build trusted relationships with clients through proactive communication and reliable follow-up.

• Review, verify, and process policy documentation with accuracy and care.

• Support producers with marketing, quoting, and policy issuance for both new and existing business.

• Identify opportunities to grow accounts and assist in writing new business.

• Keep client files current and compliant with industry standards and brokerage procedures.

What You Bring

• 3+ years of Commercial Lines experience.

• RIBO license required.

• In-depth knowledge of commercial insurance products and markets.

• Strong communication, organization, and multitasking skills.

• Comfortable with Microsoft Office (Word, Excel, Outlook); BMS experience an asset.

• Post-secondary education or professional designations (CAIB, CIP) preferred.

Why You’ll Love It Here

✅ Hybrid work flexibility – 3 days in the office after training.
✅ Paid vacation, personal, and sick days.
✅ One paid volunteer day each year to give back to your community.
✅ Comprehensive group benefits—medical, dental, life, and LTD.
✅ Tuition reimbursement to support ongoing professional growth.
✅ Fun team culture with social events, free coffee, and on-site parking.

If you’re a dedicated insurance professional who takes pride in delivering exceptional client service and values teamwork, growth, and balance — this is the opportunity for you.