JOB-BORN Executive Search Inc.
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Account Manager – Personal Lines Service and Retention Team  - REMOTE OPPORTUNITY
j50623
 
We know insurance can be complicated, that’s why Our Client is  on a mission to change the way people feel about insurance, by making it lovable :) xoxo
 
This isn’t just a tagline or marketing campaign – it drives everything they do. They start from within, through a culture of unbreakable kindness, positivity and inclusivity. We collaborate, innovate and inspire each other to reach new heights. We believe in always doing the right thing for our customers and communities and know that with a great team, everything is possible.
 
If you feel the same, and are an experienced CSR (3 years plus)with a strong grasp of sales that can provide world-class customer service in your sleep – they would LOVE to have you on their Team!.
 
What you’ll do
As part of their Service and Retention team, you’ll be supporting and helping to retain the existing clients with your passion for providing exceptional customer service and bringing the WOW factor to everything you do. And of course, you know that every interaction with a customer is an opportunity to better meet their needs. Yes, this means up-selling, but not in a pushy way. More in a “how else can I help you today” way.
 
As a Personal Lines CSR, you’ll work with our customers via phone, chat, email and text to answer questions, make policy changes, review renewals, cross-sell, update files, assist with billing changes and more.
 
What you’re amazing at
• Creating customer-focused solutions
• Great sales instincts
• Multitasking in a fast-paced environment
• Driving customer value with cross-sell/up-sell opportunities or churn prevention techniques
• Keeping organized while dealing with information/requests coming from different sources
• Strong listening and critical thinking skills with an eye for detail
• Staying positive and thriving under pressure
 
Your qualifications
You’ve worked as a CSR at an insurance brokerage for at least two years, have your RIBO license and absolutely love boring your friends with your deep knowledge of Personal Lines products.
 
Where you’ll work is up to you
 
Our clients believe in providing a flexible work environment where our teammates have the option to work for us from anywhere across Canada.  Remote or or Hybrid at their Head Office 
 
Perks
Salary range - $56K – $60K depending on experience, plus 3 weeks vacation, 5 PTO days, full benefits,  RRSP matching after 1 year 
 
Come join us
Some BIG plans are in the works  and they are on an exciting path to the future. If you want to help bring game-changing ideas to life and make a difference, then join them on our mission to make insurance lovable.!!!
 
Did you get EXCITED about the post?  Does it SOUND like the PERFECT opportunity?    Well !!! Send me YOUR RESUME and let's connect for a chat!!!!
Please refer to J-50623
 
ALWAYS ON THE HUNT FOR YOU!
 

Cindy Gowing, PRC

AIRS, Certified Professional Recruiter

JOB-BORN Executive Search Inc.

www.jobbornsolutions.com 

519-572-6095

cindy@jobbornsolutions.com 

 

 

BIG ENOUGH TO SERVE YOU …small enough to know you  

 
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