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Our client is expanding! They are looking to hire a Personal Lines Account Manager who is passionate about delivering exceptional customer service to assist their clients! With the opportunity to make commission on top of your salary.
About the job:
· Develop and maintain positive client relations
· Positive demeanour and outlook when it comes to customer management and service
· Collaborate with our Underwriters daily and maintain a strong and positive relationship
· E-Docs/Renewal lists – review and handle accordingly
· Manage client policy renewals as well as handle the re-market process for existing clients when necessary
· Process outstanding payments and banking information changes
· Issue liability slips and confirmation of insurance for clients
· Transact and Invoice Agency Bill Policy
· Follow up on abeyances on a daily basis
· Quote policy changes through applied (CQ) and company portal
· Assisting account executives with renewals, policy changes, new business uploads for new business and renewal remarkets on company portals
· Ability to problem solve and use appropriate judgment when assessing a risk or issue
· Directly speak with clients and work independently
Required skills:
· Must have a Registered Insurance Brokers of Ontario license in good standing (RIBO) - CIP or CAIB certification is an asset
· Sound knowledge of the insurance industry, policies and products
· Minimum 3 years’ experience as a Personal Lines Account Manager/CSR Role
· Excellent Customer Service, Communication and Computer skills with Microsoft Office experience.
· Ability to work as a team and work well under pressure
· Superior organizational, verbal and written communication skills
· Knowledge of Power Broker and Applied Rating (Compu-Quote) is an asset
Perks:
Our unique culture encourages employees to enroll in higher education, webinars and training for professional growth and qualify for more advanced positions in the company. Apart from a flexible work environment, we offer a strong benefits and vacation package including:
- A workplace culture second to none!
- Comprehensive Benefit Plan – extended health, dental, vision, disability
An amazing opportunity! Interested? Let's connect!
Always on the Hunt for You !
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