JOB ID# SSL51479
Personal Lines Manager
Location: Mississauga – Head Office
Reporting to the Director of Operations, the incumbent is a member of the Management team. This
individual should be highly motivated; detail oriented and maintain strong communication and relationship
building skills.
Main Duties and Responsibilities:
Lead the Head Office Personal Insurance service team, ensuring clients and team members are supported
with respect to new business, endorsements, claims and the renewal process; assist in complex cases &
escalations
Provide leadership, guidance, mentorship and coaching to all staff for quality, performance and
professional development
Dispense technical expertise to the Personal Insurance service staff and personal lines Executives
Ensure equitable work distribution and meeting of high client service standards
Conduct ongoing quality assurance audits; ensure that technology is maximized and efficient processes
and workflows are being followed contributing to an extraordinary client experience
Attend and actively participate in scheduled management meetings & participate in the Company’s
annual planning process; report on current conditions of the personal lines division (growth, retention,
support ratios)
Conduct and/or organize product and insurer training for the greater Personal Lines division
Establish credibility and work effectively with insurer partners and other vendors to achieve goals and
influence initiatives, insurer audits etc.
Performance management of head office staff; ongoing measurement and monitoring of individual goals
with regular reviews and feedback for continuous improvement
Other duties that may be assigned from time to time by the company
Qualifications:
Minimum 10 years Personal Insurance experience
Minimum 3 years Management/Supervisory experience
RIBO licensed
Computer knowledge
Stellar Company! Great Opportunity! Call me for more information ! 519-572-6095
Salary depending on experience, benefits
ALWAYS ON THE HUNT FOR YOU !