JOB-BORN Executive Search Inc.
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JOB ID# SSL51479
Personal Lines Manager
Location: Mississauga – Head Office
Reporting to the Director of Operations, the incumbent is a member of the Management team. This
individual should be highly motivated; detail oriented and maintain strong communication and relationship
building skills.
Main Duties and Responsibilities:
 Lead the Head Office Personal Insurance service team, ensuring clients and team members are supported
with respect to new business, endorsements, claims and the renewal process; assist in complex cases &
 Provide leadership, guidance, mentorship and coaching to all staff for quality, performance and
professional development
 Dispense technical expertise to the Personal Insurance service staff and personal lines Executives
 Ensure equitable work distribution and meeting of high client service standards
 Conduct ongoing quality assurance audits; ensure that technology is maximized and efficient processes
and workflows are being followed contributing to an extraordinary client experience
 Attend and actively participate in scheduled management meetings & participate in the Company’s
annual planning process; report on current conditions of the personal lines division (growth, retention,
support ratios)
 Conduct and/or organize product and insurer training for the greater Personal Lines division
 Establish credibility and work effectively with insurer partners and other vendors to achieve goals and
influence initiatives, insurer audits etc.
 Performance management of head office staff; ongoing measurement and monitoring of individual goals
with regular reviews and feedback for continuous improvement
 Other duties that may be assigned from time to time by the company
 Minimum 10 years Personal Insurance experience
 Minimum 3 years Management/Supervisory experience
 RIBO licensed
 Computer knowledge
Stellar Company!   Great Opportunity!  Call me for more information ! 519-572-6095
Salary depending on experience, benefits 

Cindy Gowing, PRC

AIRS, Certified Professional Recruiter

JOB-BORN Executive Search Inc. 


BIG ENOUGH TO SERVE YOU …small enough to know you  

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