JOB-BORN Executive Search Inc.
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Our client is a leading force in the insurance industry, committed to attracting top-notch insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business.
They are seeking an experienced Commercial Account Manager to join our growing team at our Head Office in Welland. This role requires a relationship-oriented individual with strong organization and analytical skills. As a Commercial Account Manager, you will play a pivotal role in ensuring our clients receive exceptional support and guidance throughout their insurance journey.
What does the Commercial Account Manager do?
  • Build and maintain client relationships
  • Provide superior customer service when responding to client inquiries and resolving concerns in a timely manner
  • Review policies and making recommendations based on individual client needs while identifying opportunities to cross-sell/upsell
  • Adhere to underwriting criteria set out by broker partners
  • Follow-up and co-ordinate with clients to ensure documents are complete
  • Update client information through carrier portals and websites
  • Conduct billing calls, as required
  • Proficient with online quoting portals with all carriers
  • Review policies and recommended coverages based on individual consumer need
Does this sound like you?
  • You think growth and finding ways to challenge yourself to be better is in your DNA
  • You’re resilient, adaptable, and embrace change
  • You take care of others and support your colleagues, clients, and communities
  • You have excellent interpersonal and communication (written and oral) skills
  • You’re professional and polite especially in tough situations
  • You embrace technology and are quick to learn new systems and portals
Job Requirements
  • RIBO licensed
  • 2+ years in Commercial Lines Insurance
  • Powerbroker experience an asset
What we offer
  • Opportunity to work for Canada’s fastest organically growing insurance brokerage
  • Competitive salary
  • People-focused company culture
  • Comprehensive benefits including medical, dental and Employee Assistance Program (EAP)
  • 3 weeks’ vacation in year 1, 4 weeks in year 2
  • Birthday day off
  • Hybrid work from home / in office environment
  • Uncapped growth potential
  • Retirement savings programs, with company-matched RRSP 
Great Brokerage, Great Opportunity - Let's Talk About It!
Apply Directly! Refer to Job ID J-51514
Text Me - I'll Text You Back!
Meredith Howell, VP of Recruiting
JOB-BORN Executive Search Inc.
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