A New York-based psychiatry practice dedicated to providing exceptional care to a discerning clientele is looking for a skilled Patient Coordinator/Administrator to join the team, help level up the service  provided to patients, and to provide administrative support to the practice.

About the Job:

¨     Be the primary point of contact for patients

¨     Manage appointments, inquiries, and support the overall administrative functions of the practice, including scheduling and billing

¨     Patient Coordination: Schedule and manage patient appointments via email and telephone, follow up on patient inquiries, and ensure seamless communication between patients and the practice.

¨     Administrative Support: Assist with day-to-day administrative tasks including scheduling, billing, payment processing

¨     Clinician support: provide administrative support to our psychiatrists and psychologists.

¨     Clinician onboarding: lead new clinicians through their onboarding process

¨     Customer Service: Provide exceptional customer service by handling our patients with grace and professionalism, ensuring their needs are met with the highest level of attention and care.

¨     Communication: Maintain excellence in written and verbal communication, ensuring clear, accurate, and timely information is conveyed to patients and staff

¨     Technology Management: Utilize Google Workspace, QuickBooks, and our EHR to manage practice operations and patient data

¨     Data entry and management: assist with collection, organization and analysis of business and quality performance metrics

About You:

¨     Minimum of 3 years of experience in a related position

¨     Able to operate autonomously in a remote environment, demonstrating strong self-motivation, reliability, and manage tasks independently

¨     Committed to maintaining confidentiality and adhering to HIPAA regulation

¨     BA/BS from a college or university a plus

¨     Excellent Google Suite skills and QuickBooks

¨     Polished, professional demeanor

¨     Outstanding communication skills

Salary, 401K, Health Benefits reimbursed by the firm, Paid Vacation

Hours: 9am-5pm