Our client is expanding to a new location and is seeking commercial laundry experienced leadership candidates for a great opportunity with a growing laundry and textile service company that will be based in the Ballston Spa/Saratoga Springs, NY area.

Job Summary:The Sales and Service Manager (or General Manager) will lead the team to meet or exceed established goals, has full operational responsibility including P&L, and has direct responsibility for growing the business by selling new accounts and retaining existing business. This leader is hands-on with Production, Customer Service and Sales.

• Direct report oversight of Production Supervisor, Front Office Manager, Route Drivers, and their teams.
• Team and employee safety is to be the highest priority
• Identify prospective customers/generate leads via cold-calling, prospecting, and networking. This manager will be responsible for cold calling and selling new accounts which include hotels, restaurants, and other businesses.
• Maintain an active new business sales funnel (prospecting, cold calls, appointments)
• P&L responsibility - Learn all financial reports and drive for results using the data
• Establishes major goals, policies, and procedures to improve functions
• Develop accountability mechanisms that drive key initiatives (growth, customer retention, new business/sales, productivity, and profitability)
• Oversee HR including hiring, developing, and retaining talent, as well as holding team members accountable to performance standards and company policies.
• Ensures a continuous process of reviewing, analyzing and evaluating employee performance
• Holding manager/employee meetings to communicate company direction, policies and recognition
• Oversee vendors and contractor services
• Regularly visits customers and builds rapport and relationships with hospitality (resort/hotel) leaders. Review service, quality, and contracts. Responsible for renewal of customer contracts
• Addresses any customer issues/complaints. Maintains customer satisfaction by problem-solving any concerns.
• Shares knowledge, experience and best practices with clients in regards to linen handling, inventory levels, linen losses, etc.Monitors and collects past due receivables from customers as needed
• Coordinate installation of new accounts with production, sales, and other departments
• Interact daily with department heads, supervisors, and owners.

• Must have 4+ years of related experience in the commercial laundry industry (GM, Sales Manager, Service Manager, etc)
• Experience selling to and/or managing large accounts, preferably in the hospitality/hotel industry
• Strong leadership skills and experience directly managing a team
• Experience driving and improving productive plant operations
• Bachelor's degree is preferred
• Excellent verbal and written communication skills
• Tech savvy

• Competitive Compensation (base salary in the $100-140k range, negotiable dependent on experience)
• Bonus based on performance (sales/profitability)
• Paid Vacation Time
• Medical/Health/Dental Coverage
• 401K with company match
• Ongoing Training & Development
• Career Growth and Advancement Opportunities - The business has been growing more than 10% per year for several years, and is now expanding in the Saratoga Springs area
• Relocation assistance is available for qualified candidates