This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted.

The Technology Endpoint Deployment Coordinator is responsible for managing the deployment and maintenance of computing devices across an organization. This includes overseeing device refresh cycles, coordinating software installations, supporting end users, and mentoring junior team members. The role requires a balance of technical proficiency, project coordination, and effective communication skills to ensure smooth and efficient technology operations.

Key Responsibilities:

Device Deployment and Lifecycle Management

• Plan and coordinate device rollout strategies based on organizational needs and priorities.

• Track and manage timelines for equipment deployment and refresh cycles.

• Supervise and support team members involved in hardware preparation and deployment.

• Ensure accurate setup of hardware, software, and configurations before distribution to users.

• Work with departments to facilitate the return, redistribution, or retirement of devices.

• Maintain an inventory of devices, accessories, and other technical equipment.

• Support temporary device programs, including lending systems and short-term replacements.

• Identify areas to streamline and improve deployment workflows and procedures.

Software Installation and Configuration

• Develop and implement repeatable processes for installing and configuring software across various devices.

• Use scripting and automation to simplify deployment tasks and improve consistency.

• Evaluate and test software updates and new operating systems before organization-wide use.

• Ensure software is current and aligned with internal security and compliance requirements.

• Maintain organized records of software licenses, installation files, and related documentation.

• Collaborate with relevant teams to ensure systems remain updated and properly configured.

Technical Support

• Install and support hardware, operating systems, drivers, and commonly used software applications.

• Troubleshoot and resolve device issues beyond basic support, escalating when necessary.

• Perform data transfers and system recovery during upgrades or replacements.

• Coordinate with external vendors or service providers for device servicing or repairs.

• Stay informed of new tools and technologies relevant to endpoint management.

User Support and Communication

• Build positive relationships with staff by providing responsive and professional technical support.

• Communicate clearly with users, explaining technical concepts in an accessible way.

• Balance long-term planning with responsiveness to immediate technical needs.

• Encourage user feedback to help improve services and identify support trends.

Documentation and Process Improvement

• Create and maintain documentation for deployment processes, troubleshooting steps, and internal procedures.

• Help improve the clarity and usefulness of support materials based on team and user feedback.

• Track work using a ticketing or task management system, ensuring timely updates and resolution.

• Deliver training sessions or guides to help others understand and follow support procedures.

• Maintain an organized workspace and contribute to general operational efficiency.

Qualifications:

Required:

• Relevant work experience in IT support, desktop management, or a related technical field.

• Strong understanding of hardware and software setup, including desktops, laptops, and mobile devices.

• Basic to intermediate experience with scripting and automation for software installations.

• Ability to manage multiple projects and shifting priorities while maintaining attention to detail.

• Excellent written and verbal communication skills.

• Experience troubleshooting across multiple operating systems (e.g., Windows, macOS).

Preferred:

• Experience mentoring or supervising entry-level staff or student workers.

• Exposure to automated deployment tools or device management platforms.

• Familiarity with IT inventory and asset management practices.

Working Conditions:

• May involve lifting and moving computer equipment (up to 50 lbs.).

• May require standing, bending, and accessing low or elevated storage areas.

• Regular use of computers and related technology.