This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted.

Purpose of the Role

We are seeking an experienced SAGE X3 ERP Manager to lead the optimization, implementation, compliance, scalability, and support of the Sage X3 ERP platform across multiple global markets. This role serves as a strategic bridge between business operations and technical solutions—driving upgrades, enhancements, and system alignment while collaborating with cross-functional teams across finance, supply chain, and manufacturing. The ideal candidate will have deep ERP expertise, strong business process insight, and a track record of delivering cross-functional initiatives with measurable impact.

Key Responsibilities

Responsibilities include, but are not limited to:

• Manage day-to-day operations of the Sage X3 ERP system, ensuring optimal performance, data security, and system reliability.

• Partner with international teams to harmonize system configurations, workflows, and business processes across regions.

• Lead system upgrades, integrations, and enhancement projects—managing internal and external stakeholders through the full project lifecycle, including testing, validation, and deployment.

• Serve as the primary point of contact for Sage X3 support, providing expert guidance, training, and issue resolution across departments.

• Analyze business requirements and translate them into technical specifications and system configurations that address operational needs.

• Work closely with Finance, Supply Chain, Manufacturing, and IT teams to support reporting, compliance, and cross-functional initiatives.

• Ensure ERP system compliance with relevant regulatory standards and data integrity requirements.

• Develop and maintain SOPs, training documentation, and user guides for Sage X3 users and administrators.

• Manage relationships with vendors, consultants, and third-party application providers connected to the ERP ecosystem.

• Provide routine system status updates, dashboards, and performance metrics to key stakeholders.

• Maintain and prioritize a backlog of system enhancements aligned with strategic business objectives.

• Define and document user stories and business requirements for system improvements and feature development.

• Oversee user acceptance testing (UAT) and coordinate acceptance test planning (ATP) to support audit and compliance readiness.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Business, or related field; advanced degree a plus.

• Sage X3 certification(s) strongly preferred.

• 5+ years of hands-on Sage X3 experience, including configuration, implementation, and system ownership.

• Experience in leading ERP initiatives across business functions and geographies.

• In-depth understanding of finance, supply chain, and manufacturing operations.

• Strong skills in documentation, analysis, and stakeholder communication.

• Familiarity with Agile or hybrid project management methodologies preferred.

• Willingness to travel internationally up to 10–15% if required.

Key Competencies

• Experience supporting ERP operations in a multi-national, multi-entity organization.

• Knowledge of project management methodologies and best practices.

• Excellent leadership, collaboration, and interpersonal skills.

• Ability to manage multiple priorities in a dynamic, fast-paced environment.

• Experience with organizational change management and stakeholder alignment.

• A continuous improvement mindset and a focus on user experience.

• Multilingual skills (e.g., French, Spanish) are a plus.

• Industry experience in Direct Selling, Manufacturing, or Life Sciences is advantageous.

Measures of Success

• Stable and high-performing Sage X3 system with minimal downtime.

• Timely and successful execution of ERP-related projects and enhancements.

• High user satisfaction with ERP support and training.

• Demonstrable improvements in business process efficiency and system utilization.

• Complete and audit-ready documentation, testing records, and compliance support.

• Ongoing identification and implementation of system improvements.

Work Environment & Physical Demands

• This role may involve standing, walking, kneeling, bending, pulling, reaching, grasping, and occasional lifting of up to 20 pounds.

• Extended periods of sitting and use of computer-based software and telecommunication tools are expected.

• Visual acuity requirements include close, distance, peripheral vision, and depth perception.

• The work environment is typically quiet to moderate in noise level.