Help Desk/Desktop Support Specialist

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Contract

Remote Status:

Hybrid

Compensation:

$24 - $28 / hr

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Help Desk/Desktop Support Specialist

Stamford, CT

IDj-7361Posted 5/9/2025

This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted.

We are seeking a motivated and service-oriented Help Desk/Desktop Support Specialist to provide high-touch IT support in a professional services environment. This is an entry-level, client-facing role that involves both in-person and remote support responsibilities. The ideal candidate is eager to learn, well-presented, and comfortable interfacing with senior professionals in a fast-paced, high-visibility setting.

Responsibilities

Provide onsite IT support across two primary office locations (Stamford, Connecticut and New York City, plus 1 remote day)
Set up and troubleshoot desktops, laptops, A/V equipment, and peripherals
Support remote employees and manage overflow tickets through the help desk platform
Escalate unresolved technical issues to senior engineering resources
Collaborate with office leadership and end-users to resolve IT concerns promptly
Identify and document recurring issues and recommend improvements to enhance support delivery

Technologies & Tools

Windows OS and Microsoft Office 365 Suite
Active Directory (basic familiarity preferred)
Help desk/ticketing systems (e.g., ServiceNow, Zendesk—training provided)
Basic understanding of networking concepts is a plus

Initial 30–90 Day Objectives

Shadow and train with senior support engineers
Become proficient in the ticketing platform and internal workflows
Develop familiarity with the office environment, systems, and key users
Build relationships with stakeholders to ensure effective support delivery
Start managing both in-person and remote support requests

Growth Opportunities

Gain exposure to more complex infrastructure and networking support
Build a reputation as a trusted on-site resource for executive users
Access mentorship from senior IT professionals
Develop skills applicable to enterprise support and long-term IT career paths

Must-Have Qualifications

0–3 years of post-college experience in IT support or help desk roles
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal skills
Professional demeanor and ability to interact with executives
Willingness to work hands-on with desktop setups and hardware support
Motivated by professional development and learning opportunities

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