SERVICE COORDINATOR

RESPONSIBILITIES:

• Schedule and coordinate technician visits for Calgary and surrounding areas.

• Manage and enter data for service calls, repairs, and work orders.

• Follow up on parts requisition and inventory for repairs and service.

• Maintain service department documents.

• Promote the service department through telemarketing.

• Communicate and report on departmental activities.

• Organize shipments and collect purchase orders from customers.

• Oversee rentals, inventory adjustments, and invoicing.

• Assist in meetings with technicians.

REQUIREMENTS:

• Post-Secondary Diploma in Administration or related field.

• 3-5 years of coordinating a service or technical team.

• 3 years of Customer Service experience.

• Familiarity with SAP or similar systems and Salesforce CRM.

• 5 years of experience with Excel.