Join our dynamic team in Gainesville as a Front Office Coordinator, where you will be the welcoming face and voice of our healthcare practice. This pivotal role involves managing patient interactions both in-person and over the phone, ensuring a seamless and efficient patient experience.

Key Responsibilities

• Professionally greet patients and visitors, offering assistance and directing inquiries to the appropriate staff.
• Efficiently manage incoming calls, directing them to the correct personnel as needed.
• Optimize appointment scheduling to enhance patient satisfaction and provider efficiency.
• Prepare and maintain patient charts by collecting and updating demographic and insurance information.
• Verify patient insurance eligibility and benefits through online tools.
• Collect copays and manage patient balances, ensuring accurate financial transactions.
• Post visit charges accurately, adhering to coding guidelines and regulations.
• Maintain accurate daily records, balancing against Day Sheets, and ensure timely filing of patient charts.
• Provide information about healthcare products and collaborate with marketing teams on recruitment initiatives.
• Undertake additional duties as assigned to support the healthcare environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year experience in a medical office setting.
• Strong customer service and interpersonal communication skills.
• Excellent organizational and time management abilities.
• Ability to work autonomously or collaboratively as part of a team.
• Commitment to maintaining confidentiality at all times.