The Senior Developer role will have the following ongoing activities:

• Catalog Item customization – many of the requests in our backlog require either significant customization of existing catalog forms or creation of new forms and workflows. New scoped applications may be required. The Senior Developer would manage and implement many of these requests.
• Integrations – The Senior Developer, in coordination with the Lead Developer, coordinate and implement integrations with management applications 
• Automation initiatives – there are multiple initiatives backlog to automate recurring tasks, mostly related to server updates. This role will assist with implementation of these initiatives as well as the development of new automations that have not been defined yet.
• Requirements gathering and customer interaction – The Senior Developer will process incoming new enhancements by reviewing new enhancement submissions, and coordinating requirements clarification, deployment, and testing conversations with our customers.
• Retro-fitting recent customizations for best practices – given the speed at which the team has had to deliver integrations over the last year, best practices were not always possible. The Senior Developer would work with the Lead Developer to architect and implement improved solutions to upgrade those integrations that leverage best practices.
• Platform upgrades – The frequency of security patches coming from ServiceNow is increasing, and each patch or upgrade requires deployment and testing in each of our environments (Dev, Stage, Production). The Senior Developer would coordinate the Change schedule with ServiceNow and assist with oversight of these activities.
• A minimum of 5 – 7 years of development experience on the ServiceNow platform covering such areas as ITOM, ITSM Pro, and Software Asset Management

REQUIREMENTS

• Current Certified Application Developer certification
• Experience with a large enterprise deployment of ServiceNow.