Trick Dog Technology
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Responsibilities:
  • Serve as the initial contact for reporting of technical issues and answering questions regarding software/hardware/network issues.
  • Provide "white glove" service working with executive level personnel.
  • Accurately diagnose and resolve technical issues.
  • Effectively escalate issues to the appropriate resources when necessary.
  • Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation.
  • Ability to prioritize work and exercise good judgement while managing multiple tasks.Qualifications:
  • At least 5 years experience in a hands-on technical support role.
  • End-User desktop support, mobile device support, email support, and phone support experience.
  • Experience troubleshooting AV equipment and remote conferencing tools like Zoom or WebEx.
  • Proficiency with current Windows OS.
  • Experience with Active Directory and Exchange.
  • Experience with O365 Administration and Troubleshooting.
  • Knowledge and experience supporting, troubleshooting and configuring PC Hardware.Please apply to get more details!
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