The Jr. Microsoft Office (O365/M365) Administrator will support applications built on Microsoft Office 365 (including SharePoint, Exchange, Teams, Autopilot, Intune, etc.) and other technology platforms. This includes support and administration of these tools, as well as end-user experience, support, documentation, and training.

Collaborates closely with desktop support, security, infrastructure, and other technology teams to ensure tasks are completed effectively and efficiently

• Supports diverse mobile devices support, such as iPhone, iPad, Surface, Windows & Apple laptops, and other supported devices.

• Utilizes ServiceNow (our ticketing system) to resolve technical issues submitted. Continuously updates/documents tickets.

• Provides direct problem resolution/help desk support to corporate office and remote user systems for tickets/issues related to any M365 products/apps/services

• Performs remote troubleshooting through diagnostic techniques and pertinent questions

• Works with third-party vendors to offer support for hardware in the field

• Provides "white glove” service of the highest level to senior executives in a timely fashion

• Identifies and suggests possible improvements on procedures

• Creates, implements, manages (updates and improves), and revises Active Directory/Intune policies

• Documents changes made using the IT Change Process

• Administers and champions Microsoft Endpoint Management: − manages devices, − maintains Intune and Autopilot environment, − maintains and monitors application packaging and deployment, − manages windows patching, − defines and maintains hardware specs, etc.

• Promotes teamwork and collaboration. Identifies opportunities to assist other team members with their book of work.

• Implements and troubleshoots Active Directory / Intune policies.

• Serves as the subject matter expert (SME) of Microsoft 365 for the company.

• Ensures that solutions, processes, and business knowledge is documented and communicated to other members of the technology team to mitigate single point of contact risk

• Maintains security by monitoring the system for potential vulnerabilities, identifying risks, and takes action to mitigate them

• Manages, supports, and provides technical expertise for all Office 365 applications including Exchange, Teams, OneDrive, SharePoint, Azure AD, Office Web Apps, Stream, Power BI, Power Apps, MS Forms, Project Online, Security and Compliance, etc.

• Writes and maintains custom scripts (PowerShell) to install new settings or deployments and remediate issues to support users.