Trick Dog Technology
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Basic PC and Mac troubleshooting knowledge.

Technician will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.

● Technical support for events, corporate meetings, and special internal projects

● Onboarding/off-boarding logistics for NFLX and 3rd party productions

● End-user hardware and software troubleshooting

● Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android

● Zoom, Google Suite, Google Meet

● Monitor and accessory deployment/collection.

● Provisioning Laptops/Workstations

● A/V and Video Conferencing Troubleshooting

● Face-to-face support experience. Working with end users to solve IT problems.

● Laptop & peripheral hardware deployments

● Upgrading or replacing any damaged or non functioning devices

● Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets

● Telecom Administration(VOIP)

● Network Troubleshooting

● Maintain Storage room assets, counts, and tidiness

● Perform IDF sweeps and maintain cleanliness

● Basic Low Voltage cabling knowledge (Cat6 / Fiber)

● Interfacing with users to troubleshoot software issues

● Network Printer management and troubleshooting

● Coordinate pickups, tech recollections, and deployments with vendors such as JRD and Messengers Inc. courier

● Collaborate with on-site Studio Management Services team coordinators to deliver the best user experience

● Respond to team pings and escalations within Slack in a timely manner

● Coordinate delivery and pickup times with end users, as well as vendors involved

● Collaborate with partner teams such as Studio Logistics for all shipments/returns Escalations Support Studio

Qualifications / Experience :

● A+ Certification

● Network+ Certification

● Inventory Systems and Management

● Knowledge in Ticketing Systems

● Possesses the ability to create organized and consistent documentation

● Film/Studio technical support experience is a plus

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