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Basic PC and Mac troubleshooting knowledge.
Technician will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.
● Technical support for events, corporate meetings, and special internal projects
● Onboarding/off-boarding logistics for NFLX and 3rd party productions
● End-user hardware and software troubleshooting
● Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
● Zoom, Google Suite, Google Meet
● Monitor and accessory deployment/collection.
● Provisioning Laptops/Workstations
● A/V and Video Conferencing Troubleshooting
● Face-to-face support experience. Working with end users to solve IT problems.
● Laptop & peripheral hardware deployments
● Upgrading or replacing any damaged or non functioning devices
● Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets
● Telecom Administration(VOIP)
● Network Troubleshooting
● Maintain Storage room assets, counts, and tidiness
● Perform IDF sweeps and maintain cleanliness
● Basic Low Voltage cabling knowledge (Cat6 / Fiber)
● Interfacing with users to troubleshoot software issues
● Network Printer management and troubleshooting
● Coordinate pickups, tech recollections, and deployments with vendors such as JRD and Messengers Inc. courier
● Collaborate with on-site Studio Management Services team coordinators to deliver the best user experience
● Respond to team pings and escalations within Slack in a timely manner
● Coordinate delivery and pickup times with end users, as well as vendors involved
● Collaborate with partner teams such as Studio Logistics for all shipments/returns Escalations Support Studio
Qualifications / Experience :
● A+ Certification
● Network+ Certification
● Inventory Systems and Management
● Knowledge in Ticketing Systems
● Possesses the ability to create organized and consistent documentation
● Film/Studio technical support experience is a plus
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Job Type
Remote Status
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