We are seeking an experienced, highly professional Field Support Engineer to provide onsite technical assistance across client locations. This role functions as “smart hands” onsite, performing hardware installs, troubleshooting, and hands-on IT tasks under the direction of remote engineers. The successful candidate will have strong technical aptitude, excellent communication skills, and a professional, client-facing demeanor.

Key Responsibilities:

• Provide onsite IT support under the direction of remote engineering teams

• Perform hardware installation, troubleshooting, moves/adds/changes, and basic network connectivity testing

• Rack and stack servers, network switches, firewalls, and other equipment as directed

• Support cabling tasks (patch cables, verifying connections, labeling, etc.)

• Replace hardware components such as hard drives, memory, and network cards

• Interface professionally with client IT staff, end users, and vendor partners while onsite

• Maintain accurate documentation of onsite activities and findings

• Travel regionally up to 50% of the time, sometimes on short notice

• Follow all company, site, and client safety protocols and security policies

Requirements:

• 5+ years experience in hands-on IT support roles with onsite responsibilities

• Experience working in enterprise environments or supporting corporate clients

• Familiarity with basic networking concepts, hardware configuration, and general IT troubleshooting

• Excellent interpersonal and customer service skills

• Ability to professionally represent the company onsite with minimal supervision

• Valid driver’s license and ability to travel regionally as required

• Strong attention to detail and documentation practices

• Ability to lift 50 lbs. as needed for equipment handling

• Certifications such as CompTIA A+, Network+, or similar preferred

Location & Travel:

• Home-based in North Carolina (preferred), with regional travel as needed (~50%)

• Some overnight stays may be required