Commercial Account Manager

Location: Ottawa, ON

j-58906

About Us:

Our client is one of Ottawa’s longest-standing independent brokerages, proudly serving clients for over 95 years. As we continue to grow, we’re looking to add a talented and experienced Commercial Account Manager to our team. If you’re passionate about delivering outstanding service and thrive in a collaborative, client-focused environment, we want to hear from you.

The Opportunity:

We’re seeking a client-centric and detail-oriented Commercial Account Manager to support an established and diverse book of commercial business. You’ll work closely with our Senior Account Executives and clients, many of whom are long-term, multi-line partners. Your ability to build relationships, stay organized, and confidently advise clients on their coverage needs will be key to your success in this role.

Key Responsibilities:

·         Deliver proactive, expert service and support to a portfolio of established commercial clients

·         Review policy renewals thoroughly, ensuring appropriate coverage and identifying potential gaps

·         Provide professional guidance on risk management and coverage enhancements

·         Manage the placement and marketing of new and renewal business

·         Support clients through the claims process, including reporting and follow-ups with adjusters

·         Identify cross-sell opportunities to broaden coverage and enhance protection

·         Foster strong, professional relationships with underwriters and insurance partners

·         Keep accurate records and ensure compliance within our Broker Management System

What You Bring:

·         Active RIBO license

·         Minimum 5 years of commercial insurance experience

·         Hands-on experience with Applied EPIC (required); Policy Works is an asset

·         Designations such as CAIB, CRM, or CIP are considered strong assets

·         Excellent written and verbal communication skills

·         High attention to detail and confidence managing complex accounts

·         Ability to manage multiple priorities and deadlines in a fast-paced setting

·         Strong negotiation and market placement skills

·         Proficiency with Microsoft Office Suite

Why Join Us:

·         Competitive salary and performance-based bonuses

·         Comprehensive medical and dental benefits

·         Group RRSP with employer contributions

·         Educational support for designations and courses

·         Employee assistance program

·         Opportunities for long-term career growth and development

ALWAYS ON THE HUNT FOR YOU !