Commercial Customer Service Broker – Hybrid | London

Are you an experienced insurance professional who thrives on delivering outstanding client service and building lasting relationships? Are you looking for a role where you can contribute to a specialized program and become part of a supportive, locally-owned team? If so, this opportunity is for you!

Our client is a family-owned, independent insurance brokerage that takes pride in challenging, guiding, inspiring, rewarding, and empowering our employees. They value people who are passionate about the work they do, the clients they serve, and the future you are building together.

What You’ll Do

In this role, you’ll be a trusted advisor and advocate for clients, ensuring their unique insurance needs are met with care, professionalism, and expertise. Key responsibilities include:

• Providing tailored advice, recommendations, and exceptional service to clients.

• Managing client inquiries and policy changes while ensuring accuracy and compliance.

• Entering and maintaining client data with precision and timeliness.

• Collaborating with clients, sub-brokers, underwriters, and other partners to resolve issues and deliver solutions.

• Reviewing renewal documents, endorsements, and certificates of insurance.

• Monitoring receivables and supporting claims reporting.

• Maintaining a positive, solution-focused approach when working with clients and colleagues.

What You Bring

• RIBO License is required.

• Minimum 2 years of experience in Commercial or Personal Lines as a licensed broker.

• Strong organizational skills with exceptional attention to detail.

• Excellent verbal and written communication skills.

• A positive, professional, and client-first attitude.

• Ability to thrive both independently and as part of a collaborative team.

• Proficiency with Microsoft Office Suite; Sig XP experience is a strong asset.

What We Offer

We believe in investing in our people and creating an environment where they can succeed. As part of our team, you’ll enjoy:

• Competitive salary with a bonus program.

• Comprehensive Group Benefits package.

• Paid parking.

• A supportive and collaborative team environment with fun team-building events.

• Onsite training and guidance with our customized insurance program.

• Education reimbursement for industry-related courses.

Join Us Today!If you’re passionate about client service and ready to take the next step in your career with a brokerage that values its people and community, we’d love to hear from you. Apply now to become our next Customer Service Broker and grow with a team that celebrates success together.

Interested? Let's Talk

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