WHAT YOU WILL DO:

The IT Systems Specialist is technically skilled with good problem-solving abilities. This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers. IT Systems Specialists are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them.

• Supporting end users via requests (tickets and verbal)
• Running new cables
• Installing servers and UPS’s into racks
• Configuring or repairing new laptops and desktops; maintaining workstations and network performance
• Installing operating systems and applications
• Backing up data
• Swapping out hardware such as hard drives
• Perform research, troubleshooting
• Setting up new employee workstations
• Preparing purchase requisitions and ordering new equipment and parts
• Keeping track of inventory
• Active Directory password resets, additions/updates
• Configuring VOIP phones
• Process documentation
• Training colleagues.
• Other related duties and tasks as assigned.

ABOUT YOU:

• HS Diploma/GED or Associates degree
• 5+ years’ experience in computer hardware repair and helpdesk support.
• Attained or working towards CompTIA Security+ certificate.
• Knowledge of Apple and Windows machines
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Proficient in software installation.
• Attention to detail.
• Good problem-solving skills.
• Good customer service skills.

KNOWLEDGE SKILLS ABILITIES AND OTHER CONTRIBUTIONS:

• Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Ability to keep up-to-date technically and apply new knowledge to the job role.