Job Title: Technical Account ManagerLocation: Manhattan, NY

A leading Manhattan-based IT consulting firm serving small to mid-sized businesses is seeking a Technical Account Manager to join their growing team. This role is ideal for a highly motivated individual with a strong technical background and a passion for client engagement, strategy, and IT solutions.

Responsibilities:

• Serve as a trusted advisor by consulting clients on IT best practices.

• Develop technical solutions that align with client goals and business strategies.

• Prepare technical planning and budgeting documentation.

• Draft and manage Statements of Work (SOW) and client-facing quotes.

• Troubleshoot and resolve escalated issues within client accounts.

• Build and nurture long-term client relationships through proactive and consistent communication.

• Assist in aligning clients' IT infrastructure with their overall business objectives.

Technical Requirements:

• 3–5 years of hands-on experience in technical support (desktop, server, networking).

• 3–5 years in a client-facing technical consulting role.

• Proven ability to design and present technical recommendations and proposals.

• Solid understanding of how IT services support business operations and strategic goals.

• Strong leadership qualities with a collaborative approach to problem-solving.

• Experience in technical documentation, reporting, and environment analysis.

Professional Skills:

• Outstanding verbal and written communication skills.

• Skilled in documentation and client reporting.

• Highly professional demeanor with strong interpersonal and organizational skills.

• Ability to conduct effective client meetings and manage project follow-up.

• Team-oriented mindset with a focus on delivering value and fostering client satisfaction.