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Part-Time Tier 1 Support Technician (On-Site – Film & Production Studio)
Location: Atlanta, GAType: Part-Time (On-site required, schedule may fluctuate based on production needs)
A premier film and television production facility in Atlanta is seeking a Part-Time Tier 1 Support Technician to join its on-site technical support team. This role involves providing hands-on IT support across studio office spaces, sound stages, and production environments. You'll assist internal staff and third-party production teams, ensuring their technology needs are met with professionalism and efficiency.
Key Responsibilities:
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Provide Tier 1 support for on-site help desks including issue triage, basic troubleshooting, and escalation as needed
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Offer technical support for live events, meetings, and internal studio projects
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Manage onboarding and offboarding logistics for full-time staff and external production teams
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Troubleshoot hardware and software issues for end users (macOS, Windows)
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Support audiovisual and video conferencing systems throughout office and studio environments
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Deliver face-to-face IT support with a proactive and customer-focused attitude
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Replace or upgrade damaged/non-functional network hardware and peripherals
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Conduct inventory counts of computers, accessories, printer supplies, and other assets
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Perform basic network troubleshooting and low-voltage cable checks (Cat6/Fiber)
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Maintain tidy and organized tech storage rooms and IDF closets
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Provide network printer support
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Work closely with studio operations coordinators to ensure smooth user experiences
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Respond to team communications and escalations via Slack in a timely manner
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Coordinate deliveries and pickups with internal users and external vendors
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Collaborate with logistics teams to handle shipments and equipment returns
Qualifications:
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Previous experience in hands-on IT support (face-to-face/user-facing preferred)
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Familiarity with inventory and asset management systems
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Knowledge of ticketing systems and ability to document issues clearly and consistently
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Basic understanding of networking and cabling (Cat6/Fiber)
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A+ and/or Network+ certifications are a plus
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Experience in studio, film, or media production environments is highly desirable
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Strong communication and organizational skills
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