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Training Manager (Multi-Unit Restaurant Group)
Why You’ll Love This Role
Join a respected, growth-minded restaurant group known for high standards, hands-on leadership development, and taking care of its people. Team members benefit from:
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Paid vacation time
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401(k) plan
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Comprehensive health insurance (medical with prescription, plus dental and vision)
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Short- and long-term disability coverage
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Structured leadership development (robust multi-month manager training that cross-trains in both FOH and BOH)
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A culture that prizes consistency, hospitality, and internal promotion
(Benefits referenced from the company’s public careers materials and manager development info.)
The Opportunity
As Training Manager, you’ll build and execute the learning strategy that powers service, culinary consistency, safety, and leadership readiness across multiple locations. You’ll partner with Operations, HR/Talent, and Culinary to deliver training that scales—supporting new restaurant openings, onboarding, and ongoing upskilling.
What You’ll Do
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Own the training roadmap for FOH, BOH, and leadership: onboarding, role certifications, cross-training, and ongoing refreshers.
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Design and deliver engaging content (classroom, on-the-floor labs, microlearning/LMS, videos, job aids, SOPs).
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Standards & certification: build station checklists, validate to spec, and certify trainers and managers.
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Leadership pipeline: manage the Manager-in-Training/Department Lead programs; coach new leaders through a structured, multi-week curriculum.
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Openings & conversions: lead training plans for openings, remodels, and menu/tech rollouts; coordinate training teams and timelines.
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Metrics & QA: track completion, time-to-proficiency, guest metrics, food safety audit scores, and corrective actions; report results and iterate.
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Partner with Ops & HR: align training with performance management, compliance (incl. food safety/ServSafe), and talent development.
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Budget & logistics: manage training calendars, materials, trainer scheduling, and travel.
What You’ll Bring
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4+ years in restaurant training and/or multi-unit operations (full-service experience strongly preferred).
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Proven ability to build curriculum and facilitate with credibility for both BOH and FOH audiences.
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Comfortable with LMS/authoring tools, checklists/SOPs, and field training in live service.
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Strong project management; can run parallel rollouts across multiple locations.
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ServSafe Manager (or ability to obtain quickly).
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Willingness to travel intra-market as needed.
Nice to Have
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Experience launching manager development or MIT programs.
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Background supporting catering/banquets and peak-volume operations.
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Bilingual (English/Spanish).
Location & Schedule
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On-site, multi-unit role based in the Kansas City metro with regular location travel; evenings/weekends during openings or major rollouts as needed.
Compensation & Benefits
Competitive base salary with bonus potential, plus the benefits listed above. Final package based on experience and scope.
How to Apply
Send your resume to angela@reach-recruiting.com with subject line “Training Manager – KC”.
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