JOB-BORN Executive Search Inc.
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Are you passionate about facilitating a collaborative client service experience? Do you have strong problem solving and time management skills? If so, this position may be perfect for you. 

We are currently seeking a Senior Service Consultant in our Employee Benefits & Group Retirement Solutions department. In this role you will be responsible for developing strong working relationships with Consultants and Analysts, as well as your assigned clients. You will work with Clients, Consultants, and Insurance carrier contacts to ensure the timely and successful delivery of our client service standards. 

What will you do? 

  • Partner with the consultant/s to retain assigned book of business by providing superior service and promptly responding to inquiries, assisting complex claims and providing direction and administration of client’s benefits plans
  • Reviewing, processing, and preparing client reports for new business, renewals, updates, and marketing's
  • Developing client communications including, presentations, memos, and email announcements
  • Accurate maintenance of client records in agency management system EPIC and on the client network drive
  • Review issued contracts, policies, and plan information for accuracy
  • Facilitate carrier training and support for clients
  • Peer review of documents 

Knowledge, Skills and Qualifications: 

  • Group Benefit Associate (GBA) designation or LLQP are considered strong assets
  • 3-5 years’ relevant experience 
  • Superior communications skills 
  • Excellent organization skills
  • Ability to effectively prioritize and manage numerous tasks simultaneously
  • Ability to work well under pressure, against deadlines and independently
  • Proficiency in MS Office products including Word, Excel, PowerPoint and Outlook
  • Client Relationship Management (CRM) experience (preferably with EPIC)
  • Excellent customer service skills
  • Team Player and the ability to work independently
  • Bilingual (English and French) considered an asset

Please note, only qualified candidates will be contacted. Thank you for your interest in this exciting opportunity.


Is this what you are looking for? Lets Connect. Email me directly!

Refer to job Id: j-49303


Always on the Hunt for You !


Lexi Williams 

Recruiter for the Insurance Industry



BIG ENOUGH TO SERVE YOU …small enough to know you

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