Personal Lines Customer Service Representative / UnderwriterLocation: Markham, Ontario (Hybrid: 3 days in-office, 2 days work-from-home)Industry: Insurance BrokerageType: Full-Time

About the Company:Our client is a well-established, family-owned insurance brokerage with over 35 years of success in the industry. Based in Markham, Ontario, they are known for their inclusive culture, strong family values, and commitment to excellence. As a large and diverse brokerage, they offer a friendly, team-oriented environment, meaningful career growth opportunities, and a competitive compensation and benefits package.

Position Overview:Our client is seeking a RIBO Licensed Personal Lines Customer Service Representative / Underwriter to join their team. This hybrid role is ideally suited to someone who is client-focused, detail-oriented, and eager to grow within a collaborative and fast-paced environment. The role is composed of approximately 75% Personal Lines Customer Service and 25% Personal Lines Underwriting Support.

In this position, you will handle a wide variety of service responsibilities, along with pre-underwriting tasks such as reviewing applications before they are submitted to the processing team. If you're a strong communicator, highly organized, and enjoy both service and technical work, this could be the ideal role for you.

Key Responsibilities:

• Provide outstanding day-to-day service to Personal Lines clients by answering inquiries, offering expert advice, and resolving concerns

• Process policy changes and endorsements accurately and efficiently

• Conduct renewal reviews and coordinate remarketing when necessary

• Review new business and renewal applications for completeness and accuracy prior to submission to the processing team

• Report claims on behalf of clients, providing guidance throughout the process

• Build and maintain professional relationships with insurers and underwriters

• Support producers with documentation, client follow-up, and general administrative assistance

Qualifications:

• Active RIBO License (required)

• 3-5 years of experience in Personal Lines customer service in a brokerage setting

• Solid understanding of Personal Lines insurance policies, products, and coverages

• Detail-oriented with a strong ability to review and verify documentation

• Proficient with industry systems and portals (e.g., CQ, Power Broker)

• Strong multi-tasking, time management, and organizational skills

• Excellent interpersonal, verbal, and written communication skills

• Self-motivated with a collaborative, team-first mindset

What They Offer:

• Competitive compensation package

• Comprehensive health and dental benefits

• Hybrid work model (3 days in-office, 2 days remote)

• 3 personal days annually

• Tuition reimbursement and support for external education programs

• Free on-site parking

• A positive, supportive team culture with long-term career potential