Job Title: Personal Lines Account Manager

Location: Mississauga, ON (Hybrid Work Environment)Industry: Insurance BrokerageExperience: 3–5 Years in Personal Lines Insurance

Are you a dedicated Personal Lines Account Manager looking to grow with a global, client-focused insurance brokerage?

Our client, a well-established international insurance brokerage with over 30 years of success and a network spanning 29 countries, is expanding its team in Mississauga. This is your opportunity to join a collaborative and forward-thinking organization that invests in its people and offers long-term career development, including potential training in Commercial Lines.

About the Role:

Reporting to the Personal Lines Manager, the Personal Lines Account Manager will manage a personal lines book of business and support administrative processes to ensure exceptional service delivery. You are detail-oriented, client-focused, and thrive in a fast-paced, team-oriented environment.

Key Responsibilities:

• Manage monthly renewals for a book of business, including remarketing when necessary

• Review renewals for changes in premiums, coverages, or company eligibility

• Process new business, endorsements, and renewals — including issuing liability slips, invoices, binders, and cover letters

• Handle all client communications and service calls in a timely and professional manner

• Respond to lienholder and lessor inquiries and provide confirmation of coverage

• Support producers with policy and client information

• Invoice all agency-billed accounts and process billing transactions

• Maintain accurate client records in EPIC, in line with paperless policy

• Liaise with insurance carriers regarding policy inquiries or changes

• Assist the department with miscellaneous tasks as needed

What You Bring:

• RIBO License (Required)

• 3–5 years of experience in Personal Lines insurance

• Strong technical knowledge of the Personal Lines market and policy wordings

• Proficiency with EPIC, Company Portals and Microsoft Office

• Post-secondary education (University or College Degree); CIP or CRM designation preferred

• Excellent communication and interpersonal skills

• Detail-oriented, reliable, and a team player with strong business acumen

• Ability to thrive in a high-volume, deadline-driven environment

What’s In It for You:

• Flexible, supportive work environment with a positive team culture

• Career development within a global organization

• Long-term growth potential and internal training opportunities

• A company that truly values work-life balance and employee well-being

Ready to take the next step in your insurance career?

Apply today and become a part of a growing international team that’s committed to your success.

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