Director, Broker OperationsLocation: Cambridge, Ontario (Hybrid)Industry: Property & Casualty Insurance / Brokerage OperationsJob Type: Full-TimeCompensation: $125,000–$150,000 annually + 15% performance-based bonus, benefits, and pension

Overview:

We’re looking for a hands-on, data-driven, and experienced insurance operations leader to join our growing organization as Director, Broker Operations. This role is central to the success of our national network of brokerages and requires a balance of strategic oversight and tactical execution.

This is an opportunity to directly influence the direction, growth, and operational excellence of our brokerage network. You’ll be joining a dynamic and collaborative team that’s passionate about supporting the independent broker distribution channel and delivering long-term value.

About the Role:

Reporting to the CEO, the Director, Broker Operations is responsible for the performance and alignment of all brokerage operations across our network. You’ll lead the brokerage managers and head office operations staff, overseeing everything from execution to analytics. This is a highly visible, cross-functional role that involves both leadership and active participation in pulling data, solving operational challenges, and scaling for growth.

Key Responsibilities:

Brokerage Operations Oversight

• Provide leadership and support to broker managers across the network, ensuring alignment with strategic goals, operational consistency, and best practices.

• Implement scalable processes to support new business growth, loss ratio protection, and client retention.

• Act as a liaison with technology partners and system vendors supporting broker operations.

• Serve as second-level escalation point for broker and insurer-related operational issues.

Data & Analytics

• Personally extract, analyze, and report on performance metrics and KPIs — this is not a delegated task; the successful candidate will be hands-on with the data.

• Identify operational risks, gaps, and opportunities by digging into the numbers and generating actionable insights.

• Provide regular reports to the CEO and support Board-level and shareholder reporting.

Mergers & Acquisitions Integration

• Support due diligence on operational aspects of potential acquisitions.

• Lead the integration of new brokerages into the network, ensuring seamless transitions.

Team Leadership & Culture

• Lead, coach, and develop both broker leaders and internal operations staff.

• Ensure accountability, alignment, and a culture of continuous improvement.

• Remove roadblocks and empower team members for success.

• Stay informed on market and competitive trends affecting the brokerage landscape.

Who We’re Looking For:

• Brokerage-side leadership experience is essential. You have operated in a senior operational capacity within a P&C brokerage, not just on the insurer or MGA side.

• Strong data analytics skills — you’re someone who can go into systems, extract raw data, analyze trends, create reports, and uncover key insights. This is not a role for someone who relies on others for data analysis.

• Proven leadership and people management experience, ideally overseeing multiple teams or locations.

• Excellent communication, organizational, and time-management skills.

• Comfortable working both strategically and tactically; you’re not afraid to roll up your sleeves to get things done.

• Willingness to travel to broker locations across Ontario (approximately 2–4 times per year), from Windsor to Ottawa.

• Able to commute to the Cambridge office for in-person collaboration and meetings. This is a flexible hybrid role, with office days varying from 0 to 3 times per week depending on priorities and initiatives in flight.

What We Offer:

• Competitive salary: $125,000 to $150,000 per year

• 15% annual bonus tied to performance KPIs

• Comprehensive benefits package

• Company pension plan

• A high-impact role in a fast-growing, people-first organization that values innovation, collaboration, and fun

Apply today if you’re ready to take the next step in your insurance leadership career and play a pivotal role in the evolution of a purpose-driven broker network.

Always on the Hunt for You !