Job Title: Manager, Personal Lines InsuranceLocation: Hamilton, ON, CanadaJob Type: Full-Time In Office, Permanent

Lead with purpose. Drive performance. Elevate the client experience.

Join our dynamic Personal Lines Insurance team and play a key role in shaping the future of client service and operational excellence. We are seeking a Manager, Personal Lines Insurance to oversee the department’s core pillars: training and compliance, client service, business development, and sales execution.

In this strategic leadership role, you’ll lead high-performing teams, align performance with business objectives, and champion a culture of innovation and accountability. If you're passionate about people, process, and results, we want to hear from you.

Key Responsibilities

Lead Teams

• Provide leadership to the Training & Compliance team, Customer Service, and Business Development units.

• Ensure efficient workflows, audit readiness, skill development, and achievement of retention and service KPIs.

Drive Growth

• Increase revenue through new business development, upselling, and cross-selling initiatives.

• Support the expansion of our Group Home & Auto Insurance Program.

Collaborate Across Departments

• Work closely with internal stakeholders to identify opportunities, drive results, and lead change management initiatives.

Improve Processes

• Streamline operations, enhance data accuracy, and advocate for the use of innovative tools and technologies.

Coach & Develop Talent

• Mentor team leads and cultivate a culture of performance, professional growth, and continuous improvement.

What You’ll Need to Be Successful

• 7–10 years of experience in Personal Lines Insurance, including proven success in leadership or management roles.

• Deep understanding of insurance service delivery, client retention, compliance, and business development strategies.

• Experience leading multi-functional teams and supporting cross-departmental collaboration.

• MUST HAVE a Strong working knowledge of EPIC, including workflows, reporting, and team optimization.

• Demonstrated success in leading through organizational change, including process and cultural transformation.

• Excellent communication, strategic thinking, and change management capabilities.

• Familiarity with insurance technology platforms, CRM systems, and automation tools (e.g., Quandri, Applied products).

Why Join Us?

We are committed to investing in your success from day one. Our comprehensive support and benefits are designed to help you thrive—professionally and personally. As part of our team, you’ll enjoy:

• A rewarding and impactful career with opportunities for growth and development.

• A generous Learning & Development reimbursement program to support your ongoing professional advancement.

• Comprehensive health and dental coverage, including an enhanced Mental Health Benefit.

• Retirement savings support to help plan for your future.

• Paid time off to volunteer, empowering you to give back to your community.

• Access to a holistic wellness program, promoting well-being in every aspect of your life.

• A collaborative and inclusive work environment with exceptional colleagues who value teamwork and excellence.

Ready to take the next step?Apply today and be part of a collaborative, forward-thinking team that’s redefining what it means to deliver outstanding insurance service.

Is this one for YOU?  Let's talk

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