JOB-BORN Executive Search Inc.
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Personal Lines Account Manager (Broker Service)
Location: Elmira, Chatham, Blenheim, London, Ontario
Job ID J-42406
As a Personal Lines Account Manager within our Broker Service Division, your objective
will be to exceed service standards with key focus on retention and growth targets for
our P&C clientele. We are looking for a dynamic and energetic RIBO service
representative interested in helping clients feel confident and appreciated with their
insurance policies. The role focuses on service with relationship building in
collaboration with our Account Executive – broker sales producers, carrier contacts,
networks and center of influences within our divisions.
 Maintain and enhance relationships with our existing book of business clients.
 Front line contact to assist our clients with all policy reviews and changes to
coverage to best suit their need and preferred method of contact. From quoting
to carrier portal changes and billing, you will be the entrusted broker to enhance
loyalty and client engagement with our brokerage.
 Prepare renewal reviews with multiple markets with features and strategies to
enhance broker loyalty and retention.
 Liaise between client and external insurance partners, underwriting negotiations
and planning with client and carrier for optimal retention and satisfaction.
 Service journey will identify opportunities and foster leads following service cycle
from monoline to networking and referrals.
 Provide guidance and support to all branches coast to coast.
 RIBO Licensed (preferred/must be able to obtain).
 Service experience, preferably with more than 3 years of industry and insurance
experience, servicing, and broker support knowledge.
 Ability to negotiate, resolution striving to exceed service and retention targets.
 Strong time management, communication, decision making, client relations,
presentation, and organizational skills.
 Energetic, flexible, collaborative, and proactive; a service broker who can
positively and productively impact both strategic and tactical personal lines
brokerage initiatives.
 Exceptional written, oral, interpersonal, and presentation skills and the ability to
effectively interface with clients and PIB team members.
 Attention to detail.
 Excellent computer skills and proficiency with Broker Management System
(EPIC, TAM, Applied Rating Services).
 Benefits and Perks 
 You will enjoy a very competitive compensation model.
 A comprehensive employee group benefits package (health, dental, disability, life
and travel).
 Profit sharing and company pension options.
 Flexibility within role, hours and office locations (hybrid consideration after
training based on needs of clients and organization).
 Support with continued education and professional fees. Continuous self
development, through industry events, community involvement and industry
related courses.
 Wellness Programs and Social Committees to provide team, individual
collaboration and culture around strategic goals, fun, wellness, health and
 Committed to diversity, equality, and inclusion.
CALL ME, TEXT ME   519-572-6095

Cindy Gowing, PRC

AIRS, Certified Professional Recruiter

JOB-BORN Executive Search Inc. 


BIG ENOUGH TO SERVE YOU …small enough to know you  

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