Front of House (FOH) Lead

The FOH Lead supports store leadership by upholding company standards, ensuring exceptional hospitality, and maintaining a high-quality guest experience. This role includes training and developing staff, overseeing daily operations, and fostering a positive, productive work environment.

Key Responsibilities:

• Operations & Inventory: Assist with inventory, ordering, vendor communication, and waste management.
• Financial & Admin Tasks: Manage cash deposits, invoices, payroll, and scheduling adjustments.
• Customer Experience: Ensure top-tier service, resolve guest concerns, and lead by example on the floor.
• Compliance & Cleanliness: Maintain health and safety standards, food storage protocols, and cleanliness.
• Team Leadership: Coach and develop staff, hold team members accountable, and drive performance.
• Problem-Solving: Address issues as they arise, place service calls when needed, and ensure store safety.

Key Skills & Competencies:

• Strong leadership, communication, and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Customer-focused with a passion for hospitality
• Solution-oriented with excellent problem-solving abilities
• Adaptability and ability to stay composed under pressure

Requirements:

• 40-hour workweek with flexibility for early mornings, nights, weekends, and holidays
• Ability to stand for long periods and lift up to 40 lbs
• Work environment includes allergens, cleaning chemicals, and occasional noise