Our client is a leading Ontario specialty insurance brokerage, where employees are valued and provided with growth opportunities.
They are looking for people who are passionate about their work, who want more than just a job. If you want to work with a brokerage that truly cares about their employees success, then read on.
Job Overview:
Our client is committed to delivering exceptional customer experiences and offers a comprehensive suite of insurance products.
Responsibilities and Duties:
* Respond to customer requests via phone, email, etc.
* Process policy changes in real time.
* Perform front line underwriting and provide claims counselling
* Provide insurance advice and coverage recommendations.
* Deliver consistently excellent customer service.
* Ensure regulatory compliance.
* Demonstrate knowledge of underwriting rules.
* Advocate for customers while protecting the Company's brand.
* Adhere to brokerage service level agreements.
* Maintain timeliness and attendance.
Mandatory Qualifications:
* Familiar with EPIC
* Proficient on insurance company portals (Echelon, CAA, Economical, Intact, Aviva)
* Call centre experience a must
* RIBO license with 5 plus years of Brokerage experience
* Strong communication skills
* Customer Service / Sales experience
* Personal Lines Insurance experience
* Customer-centric mindset
* Team player
* Ability to work under pressure
* Proficient typing skills
Offering:
* Great benefit package
* Annual salary reviews and raises (cost of living and merit-based)
* Coaching and career development plans
* Company events
Interested? Call today to find out more!