Our client is the leader in the Ontario motorcycle insurance market. Their brokers are committed to delivering a positively unique customer experience in every interaction with their riders.  They know bikes and they know their customers which allows them to be a step ahead in the market to provide the strongest recommendations and counsel to their valued customers. In their commitment to meeting their customer needs, they now offer a suite of home, auto and leisure insurance products for complete peace of mind.

Responsibilities and Duties:

 Be responsive to existing customer requests through our inbound contact channels (telephone, email, post, etc.) with a sense of urgency, laser focused and willingness to help Process policy changes requested by the customer in real time with complete follow through Perform front line underwriting to identify risk exposures and provide effective and relevant customer counsel Provide our customer knowledgeable insurance counsel, coverage recommendations and information on the Company Insurance product and service offerings Consistently deliver a Positively Unique customer service experience that adheres to the Company's Insurance Quality Model Ensure regulatory compliance is upheld in all file handling and broker customer interactions Demonstrate a strong working knowledge of the underwriting rules and guidelines of the companies we represent Be an advocate for the customer while protecting the Company's brand image and all companies we represent Ensure delivery of tasks are in adherence to the brokerage service level agreements Demonstrate a strong focus on timeliness and attendance understanding the impacts to the response time of customer contacts having an overall effect on the customer experience

Mandatory Qualifications:

 

 Must be familiar with EPIC

 Must be familiar with insurance company portals (Echelon, CAA, Economical, Intact, Aviva)

 Must have call centre experience RIBO licensed

 Strong communication skills both verbal and written Customer Service / Sales experience Personal Lines Insurance experience Customer centric mindset Team Player qualities Works well under pressure Proficiency in typing skills

 

 

 

Great benefit package.