Field Consultant

Operations OrganizationReports to: Director of Operations

Role Overview:As a Field Consultant, you’ll be the go-to expert supporting franchise locations to ensure they thrive. From coaching teams to optimizing operations, you’ll play a hands-on role in driving performance, delivering exceptional guest experiences, and upholding brand excellence.

Key Responsibilities:

• Visit franchise locations to provide on-site operational support, assess performance, and recommend improvements.
• Help franchisees boost efficiency with strategies for inventory management, labor optimization, cost control, and menu engineering.
• Lead on-site training sessions for teams on operations, customer service, product knowledge, and sales techniques.
• Review performance metrics, identify trends, and create action plans to close performance gaps and drive revenue.
• Conduct regular audits to ensure high standards for cleanliness, food safety, and brand consistency.
• Build strong relationships with franchisees, acting as their trusted advisor and a bridge to corporate leadership.
• Maintain detailed records of visits, action plans, and progress for continuous improvement.

What You’ll Need:

• Bachelor’s degree in business, hospitality, or a related field (preferred) or 3+ years of restaurant management experience.
• A deep understanding of operational efficiency and customer service excellence.
• Strong communication and coaching skills to guide franchisees and team members.
• Analytical skills to assess performance data and make strategic recommendations.
• Exceptional organizational abilities and comfort with extensive travel (up to 50%).

Work Environment:

• A mix of on-site visits at franchise locations and administrative work.
• Walking, standing, and occasional equipment operation as part of training and assessments.

Benefits That Matter:

• 401(k) Program: Company match of up to 4% after 12 months and 1,000 hours of service.
• Free Meals on Shift: Estimated daily value of $20.
• Paid Time Off: 2 weeks per year after 6 months of employment, with an extra week after 3 years. Unpaid time off available upon request.
• Earned Paid Leave: Up to 40 hours annually after 90 days of employment.
• Employee Discount: 50% off all retail products and alcohol.

Ready to make an impact? Step into a role where your expertise will shape operations, inspire teams, and drive success!