General Summary

The Entry-Level Inside Sales Representative drives sales of agricultural parts and equipment by engaging with customers through phone, email, and virtual platforms. This role focuses on building relationships, processing orders, and providing exceptional customer service to support farmers, agricultural businesses, and other clients in the agricultural industry. The representative works to meet sales goals while learning product knowledge and sales techniques in a dynamic, fast-paced environment.

Essential Duties and Responsibilities

• Responds to customer inquiries via phone, email, and online platforms, providing information on agricultural parts, equipment, and pricing.

• Processes customer orders accurately, ensuring timely fulfillment and delivery of agricultural parts.

• Builds and maintains relationships with customers to encourage repeat business and long-term loyalty.

• Assists customers in selecting the appropriate parts and solutions to meet their agricultural equipment needs.

• Learns and communicates detailed product knowledge about agricultural parts, including compatibility, specifications, and applications.

• Collaborates with warehouse, logistics, and technical teams to resolve customer issues, such as order discrepancies or delivery delays.

• Follows up on leads and inquiries to convert prospects into customers and grow sales opportunities.

• Maintains accurate records of customer interactions, orders, and sales activities in the company’s CRM system.

• Meets or exceeds sales targets and performance metrics as set by the sales manager.

• Provides input on customer needs, market trends, and product demand to support inventory and sales strategies.

• Stays informed on agricultural industry trends, equipment advancements, and competitor offerings through training and self-study.

• Participates in team meetings, training sessions, and sales initiatives to develop skills and contribute to team goals.

• Performs additional duties as assigned.

Competencies

To excel in this role, candidates should demonstrate the following competencies:

• Customer Service: Responds promptly to customer needs, addresses concerns professionally, and ensures a positive experience.

• Communication: Communicates clearly and effectively through verbal and written channels, adapting to customer needs.

• Sales Aptitude: Shows enthusiasm for learning sales techniques and achieving sales goals in a competitive environment.

• Teamwork: Collaborates with colleagues to support team objectives and enhance customer satisfaction.

• Attention to Detail: Ensures accuracy in order processing, customer records, and product recommendations.

• Adaptability: Thrives in a fast-paced environment, managing multiple tasks and shifting priorities.

• Problem Solving: Resolves customer issues efficiently, seeking assistance from team members when needed.

• Work Ethic: Demonstrates initiative, reliability, and a willingness to learn in an entry-level role.

Qualifications

• Education: High school diploma or equivalent required; associate’s or bachelor’s degree in agriculture, business, or a related field preferred.

• Experience: No prior sales experience required; experience in customer service, agriculture, or retail is a plus.

• Skills: Basic computer skills, including proficiency with CRM software, email, and Microsoft Office; strong organizational and communication skills.

• Knowledge: Familiarity with agricultural equipment or parts is a plus but not required; willingness to learn is essential.

• Work Environment: Office-based role with a focus on phone and computer-based customer interactions; may require occasional weekend or evening hours to support customer needs.