General Summary

The Operations Manager oversees the daily operations of the organization, ensuring efficient processes, high-quality service delivery, and alignment with strategic goals. This role manages resources, staff, and operational workflows to optimize productivity, profitability, and customer satisfaction while maintaining compliance with industry standards and safety regulations.

Essential Duties and Responsibilities

• Plans, directs, and coordinates daily operational activities to ensure smooth and efficient business processes.

• Oversees inventory management, procurement, and supply chain logistics to meet customer demands and maintain optimal stock levels.

• Develops and implements operational policies, procedures, and standards to improve efficiency and quality.

• Supervises and mentors operational staff, including hiring, training, and performance evaluations, to build a high-performing team.

• Monitors and analyzes key performance indicators (KPIs) to identify areas for improvement and drive operational excellence.

• Collaborates with sales, finance, and technical teams to align operations with organizational objectives and customer needs.

• Manages budgets, controls costs, and implements cost-saving measures without compromising quality or service.

• Ensures compliance with all relevant regulations, safety standards, and industry best practices.

• Resolves operational issues promptly, addressing customer complaints and internal challenges to maintain service standards.

• Oversees facility maintenance, equipment upkeep, and resource allocation to support operational needs.

• Implements and monitors process improvements to enhance productivity, reduce waste, and streamline workflows.

• Prepares and submits regular reports to senior management on operational performance, challenges, and opportunities.

• Stays informed on industry trends, technologies, and best practices to maintain a competitive edge.

• Performs additional duties as assigned.

Competencies

To excel in this role, candidates should demonstrate the following competencies:

• Leadership: Inspires and motivates teams, delegates effectively, and fosters a collaborative work environment.

• Operational Expertise: Understands and optimizes complex operational processes, with a focus on efficiency and quality.

• Problem Solving: Identifies issues, analyzes root causes, and implements effective solutions in a timely manner.

• Analytical Skills: Uses data and metrics to assess performance and drive continuous improvement.

• Communication: Communicates clearly and effectively with team members, management, and external stakeholders.

• Financial Acumen: Manages budgets, monitors expenses, and aligns operational decisions with financial goals.

• Adaptability: Adjusts to changing priorities, market conditions, and operational challenges with agility.

• Customer Focus: Prioritizes customer satisfaction and ensures operational processes meet client expectations.

• Ethics and Integrity: Upholds organizational values, maintains confidentiality, and promotes a culture of accountability.

Qualifications

• Education: Bachelor’s degree in business administration, operations management, or a related field preferred; equivalent experience considered.

• Experience: 3+ years of experience in operations management, preferably in a related industry such as manufacturing, distribution, or industrial services.

• Skills: Strong leadership, organizational, and problem-solving skills; proficiency in inventory management systems and operational software.

• Certifications: Relevant certifications (e.g., Lean Six Sigma, APICS) are a plus.

• Work Environment: Office and operational facility setting, with occasional travel to supplier or customer sites as needed.