Our client, a leading food manufacturer based in Mississauga, ON, is actively seeking a Customer Service & Order Processing Associate to join their growing team. This is an exciting opportunity to become part of a well-established, industry-respected organization that values its people and promotes long-term growth and stability.

In this role, you’ll act as a key link between Sales, Logistics, and Accounting, ensuring that customer orders are processed accurately, efficiently, and on time. You’ll thrive in a fast-paced manufacturing environment, where attention to detail, communication, and teamwork drive success.

Customer Service Order Processing Associate Details:

• Onsite Monday-Friday,
• Salary: $65-70K*
• Bonus, up to 5%
• RRSP match 3%
• 3 weeks holidays
• Benefits from day 1

Responsibilities:

• Supporting all sales directors in regard to order entry and customer interaction for after sales and orders
• Working cross functionally with sales, logistics, and accounting to ensure orders are being processed in a timely manner
• Order entry and invoicing as necessary
• Creating and maintaining pricing lists, including National Price Lists
• Scanning and organizing invoices and backup documents
• Updating and maintaining customer pricing and costing sheets weekly and monthly using Excel
• Having a basic understanding of CAD vs. USD and how FX impacts pricing
• Identifying, understanding, and resolving customer inquiries promptly
• Tracking weekly and monthly sales KPIs
• Assisting with other office and sales administrative duties as needed
• Maintaining sales quoting and costing models, including all price lists and quote preparations
• Tracking customer relationships and inputting data into the Microsoft Navision (Just Foods) CRM system
• Updating and publishing customer quotations weekly and National Price List Canada monthly in collaboration with the Finance Department
• Coordinating the sample process, including arranging sample shipments and courier services

Requirements:

• Experience with vendor management, order entry, and pricing within manufacturing is a must
• Bilingual, French an asset but not required
• College Diploma in a related field or applicable experience of 3 + years
• Strong data entry skills
• Strong attention to detail and accuracy
• Professional phone and email skills/demeanor, and self directed to attain outcomes
• Strong Microsoft Office (PowerPoint, Excel, Word, and Outlook) with advanced Excel – formulas, pivot tables
• Ability to gather facts from ambiguous information and develop solution-based resolutions