Our Durham client is hiring for the position of Senior Personal Lines TSR.As the Personal Lines Senior TSR, your core responsibilities are to lead and mentor the administration department, maintain data integrity, and ensure accurate processing of policy documentation. We provide full benefits, generous compensation, flex hours and hybrid working options. Responsibilities include, but are not limited to:•Superior understanding of the Broker Management System (EPIC)•Demonstrate leadership and be a “go to person”•Highly involved with the training and mentoring of staff•Be assertive, take initiative and be available to step in and help out, whether asked to or not•Expected to have a strong understanding and knowledgeable on various personal lines company portals, coverage options and underwriting guidelines.•Stay current with ongoing changes in underwriting guidelines and products from our insurance carriers•Identify any coverage on policy documents that may have been omitted or removed in error and have the policy corrected•Work directly with company underwriters to seek, underwriting authorization, or policy corrections as needed•A high level of understanding when it comes to invoicing policies in the Broker Management System•Willingness to provide suggestions on workflow inefficiencies and contribute to the ongoing development•Work with TSR’s and junior support staff to assist with training, underwriting development, and adherence to office standards•Lead and Direct Office Service staff (reception, mail, telephones, vacation cover)•Provide backup to Office Services staff in instances of emergencies and vacations

 

•Work with management to monitor obtain and distribute supplies such as business cards, paper, letterhead

 

If you are looking for a role where you can display your insurance knowledge and mentorship, please forward your resume to meredith@jobbornsolutions.com

 

Refer to JOB ID J-44683