Senior Account Manager – Commercial Transportation

📍 Location: Toronto | Schedule: Hybrid🕒 Type: Full-Time | 💼 Industry: Commercial Insurance

Our client is seeking an experienced and driven Senior Account Manager – Commercial Transportation to join their dynamic team in Downtown Toronto. This is a fantastic opportunity for a knowledgeable advisor with deep expertise in commercial transportation insurance to take ownership of a robust book of business while supporting producers in growth and client service excellence.

About the Role

The successful candidate will be responsible for managing a renewal book of commercial transportation clients, delivering exceptional service, and acting as a strategic advisor. This role requires strong communication, attention to detail, and a proactive approach to client and producer support.

Key Responsibilities

• Manage a renewal book of business, ensuring a high retention rate.

• Provide same-day responses to client inquiries to maintain high service standards.

• Collaborate with producers to coordinate service plans, address client concerns, and implement risk management strategies.

• Prepare professional proposals, stewardship reviews, quotes, binders, and endorsements.

• Review coverage, exposures, and loss history to assess insurance needs and deliver tailored solutions.

• Ensure timely and accurate servicing and billing of accounts.

• Maintain detailed and up-to-date workflow documentation (Arcturis) and ensure all processes are followed.

• Participate in cross-sell campaigns, client meetings, and other strategic initiatives.

• Stay current with industry knowledge through ongoing training and development.

• Foster strong working relationships with clients, insurers, and team members across departments.

What You Bring

• 3–5+ years of commercial transportation insurance experience (required)

• R.I.B.O. license (required)

• CIP or CAIB designation (asset)

• Strong background in client relationship management and development

• In-depth understanding of policy wordings, coverages, and market dynamics

• Ability to mentor colleagues and demonstrate strong negotiation skills

• Proven time management, analytical thinking, and problem-solving abilities

• Proficient in Microsoft Excel, Word, and Outlook, Arcturis (an asset)

• Self-starter with excellent written and verbal communication skills

What We Offer

• Plenty of opportunities to grow within a thriving and professional environment

• A supportive and collaborative culture that values your contributions

• Engagement in community initiatives focused on employee and client values

• Flexible work arrangements to support work-life balance

• Comprehensive benefits, including RRSP matching, healthcare, and insurance discounts

Ready to Take the Next Step?

If you're ready to bring your transportation expertise and client-first mindset to a respected brokerage, we’d love to hear from you. Apply now to be part of a team where your skills are valued, your growth is supported, and your work makes a real impact.

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