Our client is an award winning brokerage, also known for Outstanding Philanthropy and Community Service. They are actively looking for some amazing people to join their winning team. If you have a great attitude, a desire to provide exceptional client experience and the ability to be a fantastic Team Member, we want you!

There is potential to work out of any of their offices. 

Responsibilities include:

• Maintaining an existing portfolio
• Maximizing client retention
• Supporting existing Team Members
• Follow set procedures and processes
• Working on company portals and within TAM to service and process client requests/changes
• Resolving client concerns and complaints while ensuring Service Excellence Standards are met
• Respond to inbound telephone inquiries
• Prompt response to all customer inquiries by providing effective and efficient customer service verbally, written and/or electronic communication form
• Ability to clearly explain coverage and limits to clients while making recommendations to their ever changing needs
• Conduct customer file reviews and ensure accuracy
• Able to work independently and as a Team
• Achieve performance objectives

Qualifications:

• RIBO licensed
• Personal Lines Account Management (1 yr minimum/3+ yrs preferred)
• Strong customer service skills
• Proficient in Microsoft Office

Benefits:

• Competitive salary
• Group benefits plan (health, dental, long term disability, life)
• Vacation and paid time off
• Performance Bonus Plan

Our client is a leader in the Independent Insurance Brokerage Industry, providing a full range of insurance products to suit client's needs and requirements. They’re comprised of a dedicated staff with over 200 years combined experience and a common goal of providing the very best service to their many valued clients. Partnered with a host of outstanding insurance companies, they offer a wide variety of insurance products and options combined with our independent advice and personal touch.