The Director will lead a regional Professional Services organization, overseeing consultants, project managers, and solution specialists across CCaaS, UCaaS, CPaaS, and RPA/AI implementations.
Key Responsibilities:
Own regional P&L and utilization metrics for services organization.
Hire, mentor, and manage a team of Professional Services staff.
Establish best practices, methodologies, and quality standards for deployments.
Partner with Sales and PreSales to scope and price service engagements.
Drive customer adoption and long-term platform success.
Qualifications:
10+ years in Professional Services with 3+ years in leadership roles.
Experience scaling services delivery teams in SaaS/telecom ecosystems.
Strong background in enterprise implementations and integrations.
Ability to balance customer satisfaction with profitability.
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