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About the Role:
The Director will lead a regional Professional Services organization, overseeing consultants, project managers, and solution specialists across CCaaS, UCaaS, CPaaS, and RPA/AI implementations.
 
Key Responsibilities:
 
  • Own regional P&L and utilization metrics for services organization.
  • Hire, mentor, and manage a team of Professional Services staff.
  • Establish best practices, methodologies, and quality standards for deployments.
  • Partner with Sales and PreSales to scope and price service engagements.
  • Drive customer adoption and long-term platform success.
Qualifications:
 
  • 10+ years in Professional Services with 3+ years in leadership roles.
  • Experience scaling services delivery teams in SaaS/telecom ecosystems.
  • Strong background in enterprise implementations and integrations.
  • Ability to balance customer satisfaction with profitability.
 
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