TELL/COM RECRUITERS
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About the Role:
Responsible for architecting and validating large-scale customer engagement solutions across voice, digital, AI, and analytics. Works directly with enterprise accounts and strategic partners.
 
Key Responsibilities:
 
  • Own solution design for strategic enterprise deals.
  • Architect multi-product deployments, including CCaaS, CPaaS, Conversational AI, and RPA integrations.
  • Guide customers through technical evaluations and integration planning.
  • Provide thought leadership on CX transformation and cloud migration strategies.
  • Mentor junior Solutions Consultants and support complex deal cycles.
 
Qualifications:
 
  • 7+ years of Solutions Architecture or Technical Consulting experience.
  • Expertise in enterprise integrations (CRM, WEM/WFM, analytics, ERP).
  • Deep technical knowledge of cloud communications, APIs, and AI-driven workflows.
  • Track record supporting multi-million-dollar enterprise deals.
 
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