Our client is the leader in the Ontario motorcycle insurance market. Their brokers are committed to delivering a positively unique customer experience in every interaction with their riders. They know bikes and they know their customers which allows them to be a step ahead in the market to provide the strongest recommendations and counsel to their valued customers. In their commitment to meeting their customer needs, they now offer a suite of home, auto and leisure insurance products for complete peace of mind.
Responsibilities and Duties:
Be responsive to existing customer requests through our inbound contact channels (telephone, email, post, etc.) with a sense of urgency, laser focused and willingness to help Process policy changes requested by the customer in real time with complete follow through Perform front line underwriting to identify risk exposures and provide effective and relevant customer counsel Provide our customer knowledgeable insurance counsel, coverage recommendations and information on the Company Insurance product and service offerings Consistently deliver a Positively Unique customer service experience that adheres to the Company's Insurance Quality Model Ensure regulatory compliance is upheld in all file handling and broker customer interactions Demonstrate a strong working knowledge of the underwriting rules and guidelines of the companies we represent Be an advocate for the customer while protecting the Company's brand image and all companies we represent Ensure delivery of tasks are in adherence to the brokerage service level agreements Demonstrate a strong focus on timeliness and attendance understanding the impacts to the response time of customer contacts having an overall effect on the customer experience
Strong communication skills both verbal and written Customer Service / Sales experience Contact Centre experience Personal Lines Insurance experience Customer centric mindset Team Player qualities Works well under pressure Proficiency in typing skills
Great benefit package.
Annual salary reviews and offer raises are done every January. Raises for cost of living are done annually, merit raises are in addition to this.
Coaching and career development plans are done by the department team leads for all staff members.
Salary: Depending on experience.
Interested? Let's connect!
Always on the Hunt for You !
Cristin Filipuzzi, PRCAIRS, Professional Recruiter Certification
JOB-BORN Executive Search Inc.
Recruiter for the Insurance Industry
BIG ENOUGH TO SERVE YOU …small enough to know you