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Start Your Career as a Help Desk Representative!
Do you enjoy solving problems and helping others navigate technical issues? We’re looking for a reliable and customer-focused Help Desk Representative to join our team. In this role, you'll be the go-to resource for users needing assistance—providing technical support, resolving issues, and ensuring a smooth user experience.
Starting Pay: $29/hour
Respond to incoming support requests via phone, email, or chat to troubleshoot hardware, software, or account-related issues
Guide users through step-by-step solutions in a clear and patient manner
Document all support interactions and resolutions using ticketing tools like Zendesk, Freshdesk, or ServiceNow
Escalate complex or unresolved issues to the appropriate internal teams
Monitor support tickets to ensure timely resolution and follow-up
Provide feedback on recurring issues to help improve systems and reduce future problems
Strong communication skills with a calm, customer-friendly approach
Basic technical knowledge and a willingness to learn more
Great problem-solving skills and the ability to think on your feet
Ability to manage multiple support tickets and prioritize tasks effectively
Reliable, detail-oriented, and eager to help others succeed
We offer comprehensive training to get you up to speed and set you up for success.
Be part of a team that values your contributions and supports your growth. We offer a friendly, collaborative environment where you can learn, develop new skills, and make a real difference every day.
Apply today to become a Help Desk Representative and take your first step into tech support!
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