Join Us as a Member Services Representative!

Are you passionate about helping people and creating meaningful connections? We’re looking for a friendly and reliable Member Services Representative to provide outstanding support to our members. In this role, you’ll be the go-to contact—ensuring each member feels heard, supported, and valued throughout their journey with us.

Starting Pay: $29/hour

What You’ll Do:

• Serve as the first point of contact for members via phone, email, or chat—answering questions, resolving concerns, and offering helpful guidance

• Assist with membership inquiries such as account updates, benefits, billing, and service offerings

• Provide personalized support to ensure members understand and maximize their benefits

• Accurately document all member interactions in systems such as Salesforce, Zendesk, or similar platforms

• Follow up with members to confirm resolution and satisfaction

• Share feedback and common trends with internal teams to help improve the overall member experience

What You Bring:

• Strong communication and interpersonal skills with a friendly, professional tone

• A customer-first mindset with empathy, patience, and active listening skills

• Attention to detail and the ability to stay organized while multitasking

• Comfort working with digital systems, CRM tools, and member databases

• Dependability, discretion, and a strong sense of responsibility when handling member needs

New to Member Services? No Problem.

We offer comprehensive training to help you succeed and feel confident in your role.

Why You’ll Love Working With Us:

Be part of a team that truly values its members—and each other. We foster a supportive, inclusive, and collaborative environment where your work has a real impact. Your efforts help build lasting relationships and improve the experience for every member.

Apply today to become a Member Services Representative and help us deliver the care and support our members deserve!